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Terms and Conditions
Paella World is a trading name of Cheap Paella Pans Limited

All disputes to be arising from transactions, purchases and contracts with Cheap Paella Pans Limited shall be determined and governed by English Law.

All goods and products remain the sole property of
Cheap Paella Pans Limited until paid for in full.

Orders placed with
Cheap Paella Pans Limited shall not be binding unless Cheap Paella Pans Limited accepts them.

Whilst every effort will be made to effect deliveries and maintain prices quoted,
Cheap Paella Pans Limited has the sole right to vary prices and deliveries.

All goods must be paid for before dispatch. Unless otherwise agreed in writing, payment date must be as stated, all payments must be made in Pounds Stirling.

Cheap Paella Pans Limited have the right to delay or cancel delivery.

All prices quoted on this site include VAT but exclude a Delivery charge, except for where the Free Delivery criteria is achieved. These prices are given at the checkout stages.


Dispatch

Deliveries, under normal circumstances, are dispatched 24 hours. If there is a problem with any part of an order we will try to let our customers know, either by telephone, fax, email or letter however under some circumstances if an item from your order is out of stock and is due back in stock within 7 working days of your order we may dispatch part of your order and dispatch the out of stock items within 7 working days. We can only dispatch to a full postal address. No PO Boxes please.

Please note:- All deliveries from Cheap Paella Pans Limited ta/ PaellaWorld must be signed for upon receipt.


UK Mainland Delivery Charges

Please see our handy delivery page towards the top of each page for costs, Next Day Delivery starts from £6.45. We also offer a standard (3-5 day) delivery service which is free for all mainland uk services. Our delivery charges include VAT. 

Most items are dispatched by Private Carrier and will therefore require a signature. If no-one is available to sign for the parcel, it will be returned to our Carriers Depot and a calling card will be left by the carrier with a contact telephone number for your local depot, for you to rearrange delivery or collect the parcel personally from the Carriers Depot. If uncollected after 3 days the parcel/parcels will be returned to us. The customer will incur the costs of the return delivery charge to our Sheffield warehouse and it will be up to you to contact us to arrange for redelivery (for which you will have to pay the postage costs again).  


No exceptions will be made, please ensure you provide us with a delivery address which has someone available to accept delivery throughout the day. By placing an order with
Cheap Paella Pans Limited you agree to these conditions.

Postage is extra to the Rep. of Ireland, Northern Ireland, Isle of Man, Isle of Wight, Scottish Isles and some Aberdeen postcodes. Orders for these locations should be submitted for a full quote. We reserve the right to revise the postage charges, if this is necessary. We will contact you with the quotation before your order is processed. Delivery to these postcodes may take a little longer to reach you.

Payment

We can accept the following credit/debit cards online as method of payment:
Visa Credit/Debit, Mastercard, Visa Electron, Solo, Maestro and PayPal/PayPal Express. We can also take most of these payments over the phone by calling 020 3006 2259 should you prefer not to pay for your goods online. We also accept BACS/Bank Transfer as a form of payment. Please mark your order number (either given online or via telephone) on the payment as the reference number. Most UK payments are now sent through the faster payments service and as such will usually be credited to our account within 2 hours. Once funds are confirmed to have been transferred your goods will be dispatched. Please contact us via email or on 
020 3006 2259 for bank account details. 

Site Security and Website

We believe the internet should be a safer place for everyone to use without fear of losing personal information online. This is why we only adopt the highest standard of ssl encryption on our site. We use a 256 bit SSL encryption with site validation with GO DADDY, VNGO PROTECT and TRUSTWAVE. This will mean that you are encrypted to the highest standard whilst paying for goods on our site and will get the official green bar in your browser address bar whilst checking out or logged into your account. 

Occasionally mistakes can happen with the information provided on our website, we employ a third party company to make changes on our site. Please be aware of this when placing your order as we will not be held liable for obvious errors and reserve our right to cancel and refund orders at any time. 

Cookies

We use cookies on this website to collect standard internet log information and details of our visitors patterns whilst using our site.  We use this information for statistical information and cookies do not store any information about you personally, by using cookies this site will be more suited to what our customers want. We do not share this information with anyone else. 

Returns/Cancelations/Faulty Products
 
At
Cheap Paella Pans Limited we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.
 
If for any reason you are unhappy with your purchase you can return it to us in its original condition within 7 days of the date you received them (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the items and not the postage. UK distance selling regulations allow a customer the right to cancel the order within 7 days of delivery. In the event that you wish to do this goods must be returned in an "as new" condition including shrink wrap, original box and instruction manuals. In the event that you do choose to return this to us you will be responsible for posting this back to us in a safe manor. Cheap Paella Pans Limited will not be held responsible for damage suffered during the postal trip back from yourself to us and as such we advise that you pack the products correctly and use an insured courier. If your product arrives to us damaged we will not issue a refund. You can elect to have the product shipped back to yourself in the event of this happening but this will be at your expense. Occasionally at our discretion we may decide to have our courier collect your returns from you at your expense we charge a flat fee of £10.00 for return parcels which will be deducted from your refund. Returns should be packaged in their original boxes in a well packaged manor, unused and bubble wrapped accordingly. All accessories must be shipped back with the product. Failure to do so could result in additional charges applied for damaged/missing products. 

Postage paid on original orders will not be refunded. For orders that qualify for free delivery a "restocking" fee will be deducted from any refund to cover original delivery costs of £4.50 for free saver delivery and £7.50 for free next day delivery.
 
Occasionally products can be faulty. It is your responsibility to notify us of any fault with the product within 7 working days of the delivery date. You will need to pay the shipping back to us and if a fault is discovered then this will be refunded back to you. Cheap Paella Pans Limited will not be held responsible for damage suffered during the postal trip back from yourself to us and as such we advise that you pack the products correctly and use an insured courier. If your product arrives to us damaged we will not issue a refund. You can elect to have the product shipped back to yourself in the event of this happening but this will be at your expense. The maximum refund we can offer is the full purchase price of the product and we will not be held liable for any further charges beyond this you may have suffered. Cheap Paella Pans Limited will not be held responsible for any further charges over the original purchase price you may suffer as a result of a parcel been delayed or damaged on arrival.

Polished steel paella pans are polished in the factory, not for aesthetic reasons but to prevent the pan from rusting before its first use, after this you will then oil the pan after use to prevent rust building up in the future. Sometimes swirl marks appear on the polished pan from the polishing process. These are not scratches or pan damage and will disappear after the pan is used and the polish is removed. 
 

Stock Availability


Occasionally our online systems can show items as in stock when they may be out of stock. This is due to the many telephone orders we receive each day. If you wish to know if an item is in stock absolutely then please check with us by calling us on 0114 287 3891. Cheap Paella Pans Limited will refund you any money we receive from you in full in the event that an item is out of stock. Cheap Paella Pans Limited does not accept any responsibility for any other losses you may suffer from goods not been in stock. 


Incorrect Orders


Sometimes orders can be incorrect or missing items. It is your responsibility to let us know of any incorrect orders within 7 days of delivery. After this Cheap Paella Pans Limited will no longer be held responsible for missing items from an order. 


Insurance/Products - Commercial Customers


Cheap Paella Pans Limited recommends that anyone who is trading in a commercial environment ensures they have adequate public liability insurance in place to cover both themselves and their equipment, Cheap Paella Pans Limited is not responsible for any equipment provided to you. It is your responsibility to have the equipment gas safe tested which is a requirement of many councils/event organisers. We recommend that if you are trading as a commercial customer you purchase a Professional Paella Set / Professional Paella Gas Burner. These not only include the additional of a Flame Failure Device which will cut off the gas should the flame become extinguished, they also include a higher grade of reinforced legs and are graded for Professional Use. Cheap Paella Pans Limited will not be held responsible for any customer who purchases a standard cooking set or gas burner from us for use in a professional/commercial environment. We have placed all our products which are fit for commercial use on one section of our website (listed below) and all commercial sets/burners have the word "professional" in their name to help you find them. 


http://www.paellaworld.co.uk/products_for_commercial_use


And if you have any questions about commercial products please contact us on 0114 287 3891 and we will be happy to help. 


Hire Terms and Conditions - Relating to the Hire of Paella Sets from PaellaWorld


PLEASE READ THE HIRE CONTRACT YOU WILL NEED TO SIGN THIS BEFORE ANY HIRE IS GRANTED.

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