Frequently asked questions
1Are you registered for VAT and if so what is your VAT number?
Yes PaellaWorld is registered for VAT. Our VAT number is 12118863 and can be found on all our invoices and stationary as well as across our website. read more...
2How long will my order take to be delivered?
Your order will usually be delivered within 1 working day when next day delivery is selected providing you have placed the order before the required time.
3I am placing a large order, can you give me a discount?
We can give catering sized discounts but it is at our discretion and generally won't be considered unless over £1200 including VAT. Please call us on 020 3006 2259 with details of your order and we may be able to help. read more...
4Can I use my Paella pan on my cooking range at home?
Yes depending on the type of cooker you have, if you have a gas range cooker you can use your Paella pan on the range however please note the size of the Paella pan you are planning on using on your gas range. We wouldn’t recommend using anything above a 42cm pan on your gas range at home as either will not fit or may mean you have to keep moving segments of the Paella pan over the heat in order to cook the dish properly. We would always recommend that you purchase a Paella gas burner for your new Paella pan in order to provide adequate heat distribution to the dish. If you have an electric/induction or AGA cooker please see our induction paella pans as these have a flat thick sandwich bottom which is suitable for these types of cookers.
5What size Paella Pan do I need?
We import Paella pans from Spain in all different sizes ranging from 26cm to 160cm wide! Which one you need depends on how many people you are looking to serve your Paella to. Each of our Paella Pans has a guideline serving amount in the description. These are only guideline and are based on Tapas Portions, if you are aiming to serve full English plates of Paella then you should aim to by a pan that serves a third more portions than those stated to make sure you can accommodate your guests. All our pans are measured rim to rim.
6What size Paella Gas Burner do I need?
The size of the Paella Gas Burner you will need will be related to the size of your new Paella Pan. Each of our Paella Gas Burners has a size guide showing which pans it will be suited to.
7What is your most popular Paella Pan?
Our most popular Paella Pan that we sell is the 46cm Enamelled Steel Paella Pan. It serves roughly 8-12 portions of Paella.
8How much are your delivery charges?
We offer a variety of next day delivery services starting at the very low price of £6.95.
9How long will you take to reply to my email?
We aim to respond to all emails within 30 minutes 7 Days a Week between 8am – 8pm.
10Where would i find information on becoming a trade partner of yours?
Please either call us on 01246 275 994 or email us at email@example.com and we would be happy to discuss any trade partnership with you. If you have a Garden Centre or Outdoor Living Store we can provide stands for our Paella Pans to show them in. We can also offer you our trade prices.
11I have tried to contact you on 01246 275 994 below and there is no answer, what should i do?
We spend a lot of time in our warehouse packing Paella Pans and Equipment up ready for shipment and are not always available to answer the phone. We tend to be in the warehouse during the earlier parts of the day rather than the afternoon so you could try us in the afternoon or send us an email at firstname.lastname@example.org or leave an answerphone message and we will endevour to get back to you within the hour.
12Can you do bulk/trade size orders?
Yes we can look at doing trade/bulk orders, please email us at email@example.com or call us on 01246 275 994 and we can discuss your proposition.
13Can I collect my order?
Of course you can, you can collect your order from our premises in Sheffield, please just email us or call us on 0114 287 3891 first to make sure someone is at the premises when you will be collecting your order.
14I haven’t received my order after 5 working days?
Please contact us by email or telephone and we will contact the courier and find out where your order is. If we cannot trace where your Paella order is we will endeavour to re send your order the following day. Please remember that our courier service doesnt deliver on Saturdays or Sundays.