PRICE MATCH PROMISE
£4.95 TWO DAY DELIVERY
12 MONTHS GUARANTEE

Paella World is a trading name of ADJK Limited

All disputes to be arising from transactions, purchases and contracts with Paella World and shall be determined and governed by English Law.

All goods and products remain the sole property of Paella World until paid for in full.

Orders placed with Paella World shall not be binding unless Paella World accepts them.

Whilst every effort will be made to effect deliveries and maintain prices quoted, Paella World has the sole right to vary prices and deliveries.

All goods must be paid for before dispatch, unless otherwise agreed in writing. Payment dates must be as stated. All payments must be made in Pounds Stirling.

Paella World has the right to delay or cancel delivery.

All prices quoted on this site include VAT but exclude a Delivery charge.

 

Dispatch

Deliveries, under normal circumstances, are dispatched 24 hours. If there is a problem with any part of an order we will try to let our customers know, either by telephone or email, however under some circumstances if an item from your order is out of stock and is due back in stock within 7 working days of your order we may dispatch part of your order and dispatch the out of stock items within 7 working days. We only dispatch to full postal addresses.

Please note:- All deliveries from PaellaWorld must be signed for upon receipt.

UK Mainland Delivery Charges

Please see our handy delivery page towards the top of each page for costs, 2-5day Delivery starts from £6.99.

Most items are dispatched by our Private Carrier, DPD and will therefore require a signature. If no-one is available to sign for the parcel, it will be returned to our Carriers Depot and a calling card will be left with contact detailed of your local depot, for you to rearrange delivery or collect the parcel personally.

If uncollected after 3 days the parcel/parcels will be returned to us. The customer will incur the costs of the return delivery charge to our Chesterfield warehouse and it will be up to you to contact us to arrange for redelivery (for which you will have to pay the postage costs again). 

No exceptions will be made. Please ensure you provide us with a delivery address which has someone available to accept delivery. By placing an order with Paella World you agree to these conditions.

Postage is extra to the Rep. of Ireland, Northern Ireland, Isle of Man, Isle of Wight, Scottish Isles and some Aberdeen postcodes. Orders for these locations should be submitted for a full quote.

We reserve the right to revise the postage charges, if this is necessary.

Payment

We can accept the following credit/debit cards online as method of payment:

Visa Credit/Debit, Mastercard, Visa Electron, Solo, Maestro and PayPal/PayPal Express. We can also take most of these payments over the phone by calling 01246275994 should you prefer not to pay for your goods online. We also accept BACS/Bank transfer and cheques as a form of payment. Please mark your order number (either given online or via telephone) on the payment as the reference number. Most UK payments are now sent through the faster payments service and as such will usually be credited to our account within 2 hours. Once funds are confirmed to have been transferred your goods will be dispatched. Please contact us via email at sales@paellaworld.co.uk or on 020 3006 2259 for bank account details.

Site Security and Website

We believe that the internet should be a safer place for everyone to use without fear of losing personal information online. This is why we only adopt the highest standard of ssl encryption on our site. We use a 256 bit SSL encryption with site validation with GO DADDY, VNGO PROTECT and TRUSTWAVE. This will mean that you are encrypted to the highest standard whilst paying for goods on our site and will get the official green bar in your browser address bar whilst checking out or logged into your account.

Occasionally mistakes can happen with the information provided on our website, we employ a third party company LR web and design to make changes on our site. Please be aware of this when placing your order as we will not be held liable for obvious errors and reserve our right to cancel and refund orders at any time.